Terms & Conditions

Effective 7 September 2026 These Terms of Service govern your use of the LaProfy app and website. By creating an account or placing an order, you agree to them. 1. ACCEPTANCE OF TERMS By registering for a LaProfy account, or by browsing, ordering, or collecting through LaProfy, you agree to be bound by these Terms and by our Privacy Policy. If you don't agree, please don't use LaProfy. 2. WHO CAN USE LaProfy You must be at least 18 years old, and legally able to enter into a binding contract and make electronic payments in South Africa, to create a LaProfy account. 3. YOUR ACCOUNT You're responsible for keeping your password confidential and for all activity under your account. Tell us immediately if you suspect unauthorised access. You agree to give accurate, current information when you register and to keep it up to date. 4. HOW ORDERING WORKS LaProfy is pickup-only — there is no delivery. Every order follows the same path: you browse real, in-stock products from stores near you and add items to your cart; you pay online at checkout; the store prepares your order; you collect it in person at the store using your pickup PIN or QR code. Product availability, pricing, and descriptions are set by each store. We work to keep listings accurate but can't guarantee an item won't sell out between browsing and checkout — if that happens on our side, you'll be offered a refund for the affected item. 5. PRICING, FEES AND VAT Prices shown include South African VAT where applicable. A checkout fee may apply and is always shown in your order summary before you pay — never added afterwards. Stores set their own product prices; LaProfy does not alter them. 6. PAYMENT Payment is processed by Stitch via Pay by Bank. Your order is only confirmed once payment succeeds. If payment fails or is cancelled, your cart is preserved so you can try again. 7. COLLECTION Bring your pickup PIN or QR code to the store to collect your order — store staff will verify it before handing your parcel over. Keep it private; anyone who has it can collect your order. If you're running late, tell us in the app so the store knows to hold your parcel. 8. CANCELLATIONS AND REFUNDS You can cancel an order yourself, free of charge, any time before payment is confirmed. Once paid, use "Request refund" on the order to report a problem (missing item, wrong item, damaged on collection) — we review every request and, where approved, refund the affected amount to the account you paid from. Partial refunds for individual items are supported. 9. PROMOTIONS AND LOYALTY POINTS Promotional codes and loyalty points are subject to any conditions shown at the time (minimum spend, expiry, maximum discount). We reserve the right to withdraw or adjust a promotion issued in error, and to suspend points activity we reasonably believe is fraudulent. 10. LaProfy'S ROLE AS A MARKETPLACE LaProfy operates the platform that connects you with independent stores — we are not the seller of the products listed. Each store is responsible for the accuracy of its listings, the quality and safety of its products, and complying with the law (including any licensing needed to sell restricted goods). LaProfy facilitates ordering, payment, and pickup coordination, and helps resolve disputes between you and a store. 11. ACCEPTABLE USE You agree not to: use LaProfy for any unlawful purpose, or to order goods you're not legally permitted to buy; attempt to interfere with, reverse-engineer, or gain unauthorised access to LaProfy's systems; submit false, misleading, or abusive reviews or support requests; use another person's account or pickup credentials without permission; or abuse refund, promotion, or loyalty mechanisms in bad faith. We may suspend or close accounts that breach this section. 12. INTELLECTUAL PROPERTY The LaProfy name, logo, and app are our property or used under licence. Store logos, product images, and descriptions belong to the respective stores. You keep ownership of anything you submit (like a review), but grant us a licence to display it on LaProfy in connection with your account and the store it relates to. 13. LIABILITY LaProfy is provided on an "as is" basis. To the fullest extent permitted by South African law, LaProfy is not liable for indirect or consequential loss arising from your use of the platform, or for a store's own acts or omissions in preparing or fulfilling your order. Nothing in these Terms limits any right you have under the Consumer Protection Act, 2008, that cannot lawfully be excluded. 14. SUSPENSION AND TERMINATION You can close your account at any time from Settings. We may suspend or close an account that breaches these Terms, is used fraudulently, or poses a risk to other users or stores — where practical, we'll tell you why. 15. GOVERNING LAW AND DISPUTES These Terms are governed by the laws of the Republic of South Africa. Any dispute that can't be resolved through LaProfy's support process is subject to the exclusive jurisdiction of the South African courts, without prejudice to any right you have to refer a consumer complaint to the National Consumer Commission. 16. CHANGES TO THESE TERMS We may update these Terms from time to time. If a change is material, we'll notify you in the app before it takes effect. Continuing to use LaProfy after a change takes effect means you accept the updated Terms. 17. CONTACT Questions about these Terms? Reach us at [support@laprofy.com] or through Help in the app.